Privacy Policy — 3334bet

When you register for and use a 3334bet account, we collect personal information to verify your identity, process your transactions, and maintain the security and integrity of the platform for all players across Bangladesh. The categories of data we collect are set out below.

Registration and Identity Data

At the point of account registration, we collect your full legal name, date of birth, residential address, and a valid contact mobile number. This information is required to create and maintain your player account, to confirm your eligibility to use the platform (including age verification), and to comply with our Know Your Customer (KYC) obligations.

Identity Verification Documents

To complete KYC verification prior to your first withdrawal, we collect copies of government-issued identity documents. Acceptable documents include your National Identity Card (NID), passport, or birth registration certificate issued by the Government of Bangladesh. We may also request a selfie photograph for liveness verification purposes, and documentary evidence confirming ownership of the mobile financial service (MFS) account — bKash, Nagad, Rocket, or Upay — linked to your 3334bet account.

Financial and Transaction Data

We collect records of all deposits and withdrawals made through your account, including the transaction amounts (in BDT), transaction timestamps, and the MFS account numbers or card details used. Full card numbers are never stored on our servers — card payment processing is handled by PCI-DSS compliant third-party payment processors. We retain transaction records as required by applicable anti-money laundering obligations.

Account Activity and Gaming Data

We collect records of your betting and gaming activity on 3334bet, including game sessions, bet amounts, win/loss records, bonus usage, and session durations. This data is used for responsible gaming monitoring, fraud detection, dispute resolution, and platform analytics.

Technical and Device Data

When you access 3334bet, our servers automatically collect certain technical information including your IP address, device type, operating system, browser type and version, screen resolution, time zone, and referring URL. This information is collected via standard web server logs and analytics tools to maintain platform security and improve the user experience for players in Dhaka, Chittagong, Sylhet, and across Bangladesh.

Communications Data

If you contact our customer support team by email or through on-platform messaging, we retain records of those communications — including the content of your messages, the date and time of contact, and the resolution reached. This data is used for quality assurance, dispute resolution, and compliance purposes.

3334bet does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We may share your data only in the specific circumstances described below, and only to the extent necessary for each purpose.

Payment Service Providers

To process BDT deposits and withdrawals, we share necessary transaction data with mobile financial service providers including bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay (UCB), as well as card payment processors handling Visa and Mastercard transactions. These providers receive only the minimum data required to complete the transaction and are contractually bound to process it solely for that purpose.

Identity Verification Partners

We may use third-party KYC and identity verification service providers to assist in verifying your NID or passport against available reference databases. These partners are bound by strict data processing agreements and are not permitted to use your identity data for any purpose other than the specific verification task.

Technology and Infrastructure Providers

We engage cloud hosting, content delivery, and platform analytics providers who may process your technical data (such as IP addresses and session logs) on our behalf as data processors. All such providers are required to maintain appropriate technical and organisational security measures and to process data only on our documented instructions.

Game Software Providers

When you play games from third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, anonymised game session data (bet amounts, outcomes, session identifiers) may be transmitted to those providers' systems for the purpose of game operation and fairness certification. These providers do not receive your name, NID, or MFS account details.

Legal and Regulatory Disclosure

We may disclose your personal data to competent authorities, law enforcement agencies, or financial intelligence units where we are required to do so by applicable law or a valid legal order. In such cases, we will disclose the minimum data necessary to comply with the legal obligation and will endeavour to notify you of any such disclosure where legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the business assets of 3334bet, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and any material change in how your data is processed as a result.

3334bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how players use the site. This section explains the types of cookies we use and how you can manage them.

As a registered player on 3334bet, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at support@3334bet. We will verify your identity before processing any data rights request to protect against fraudulent access.

• Right of access: You may request a copy of all personal data that 3334bet holds about you. We will provide this in a structured, commonly used format within a reasonable timeframe following identity verification.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly in your account dashboard; for KYC document corrections, please contact support.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where you object to legitimate-interest processing and there are no overriding grounds. This right is subject to our legal data retention obligations — we cannot erase data we are required by law to keep.
• Right to restrict processing: In certain circumstances, you may request that we restrict the processing of your data — for example, while we investigate a rectification request, or where you have objected to processing pending verification of legitimate grounds.
• Right to data portability: For data that you have provided to us under a contract or consent basis, you may request a copy in a machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.
• Right to object: You may object at any time to processing based on legitimate interests, including profiling for responsible gaming monitoring. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where we process your data based on your consent (for example, marketing emails about BPL promotions or Eid bonus offers), you may withdraw that consent at any time through your account notification settings or by contacting support. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

We aim to respond to all data rights requests within 30 calendar days. Where a request is complex or requires extended investigation, we will notify you of the extension and provide regular updates on progress.

3334bet implements a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include the following:

• Transport layer encryption: All data transmitted between your browser or mobile device and our servers is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed to industry standards.
• Password security: Account passwords are stored using a one-way cryptographic hashing algorithm. We do not store your password in readable form, and our support staff cannot retrieve it — only a password reset is possible.
• Access controls: Access to personal data held on our internal systems is restricted to authorised employees and contractors who require it to perform their role. All internal access is logged and subject to periodic review.
• KYC document security: Identity documents submitted for KYC verification are stored in an encrypted document management system with access strictly limited to our compliance team. Documents are not accessible to customer support staff beyond confirmation of verification status.
• Fraud monitoring: Our platform employs automated and manual fraud monitoring systems that analyse transaction patterns and login behaviour in real time to detect anomalies. Suspicious activity triggers an immediate account review and, where necessary, a temporary security hold.
• Incident response: In the event of a data security incident that may affect your personal data, 3334bet has an incident response plan in place. Affected players will be notified without undue delay where there is a risk to their rights and interests.

While we take every reasonable technical and organisational measure to protect your data, no system is entirely immune to security risks. You should ensure that your own device and network are secure, that your 3334bet password is unique and strong, and that you log out of your account when using shared devices. If you believe your account has been compromised, contact us immediately at support@3334bet.

3334bet reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the features of the platform. When we make material changes to this policy, we will notify registered players by publishing a notice on the platform and updating the effective date shown at the top of this page.

Continued use of the 3334bet platform following notification of a Privacy Policy update constitutes your acceptance of the revised terms. If you do not agree with a material change, you may close your account in accordance with the Account Closure provisions in our Terms & Conditions.

We recommend reviewing this Privacy Policy periodically, particularly before making a deposit or sharing new personal information with us. The most current version of the Privacy Policy is always accessible at 3334bet/privacy-policy.

Contact Our Privacy Team

For any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact our support team using the details below. All privacy-related enquiries are handled by our compliance department and responded to within 7 business days.